Free Essays on Mount Vernon

The United States of America is the place that is known for the free, however was this valid for everybody in the early piece of our country’s history. Being naturally introduced to a world wherein servitude was acknowledged, George Washington possessed slaves at the early age of eleven. Acquiring his father’s land, George and Martha Custis got hitched and settled at Mount Vernon. In spite of the fact that Washington would buy a lot more captives to deal with his domain, his disposition changed as he became more seasoned. During the Revolution, as he and individual nationalists took a stab at freedom, Washington turned out to be progressively aware of the inconsistency between this battle and the arrangement of subjection. In this paper I will talk about the life of Washington’s family and his slaves at Mount Vernon. During the seventeenth and eighteenth hundreds of years, asset subjugation was a typical part of American culture; so basic truth be told, that in any event seven of our initial ten presidents, including George Washington, possessed slaves (Randall 23). These slaves were viewed as property with a similar legitimate remaining as a pony or cart. Slaves couldn't legitimately claim property or get hitched and could be purchased, sold, or leased. They were given as blessings, gave to companions and family members in wills, and even offered as lottery prizes. The pilgrim manor framework in early America was reliant upon the accessibility of bountiful work and George Washington’s Mount Vernon domain was no special case. George Washington was naturally introduced to this general public, acquiring slaves from his dad at eleven years old. At the point when he and Martha Custis wedded in 1759, their consolidated slave-network numbered around fifty. By 1772, only two years before the Revolutionary War, Washington had bought an extra fifty slaves. It was during this War for Independence that his perspectives on bondage started to change, in the long run prompting his determination never to purchase or sell another person. During his administration, Washington secretly urged individuals from Congress to champi... Free Essays on Mount Vernon Free Essays on Mount Vernon The United States of America is the place that is known for the free, however was this valid for everybody in the early piece of our country’s history. Being naturally introduced to a world where bondage was acknowledged, George Washington possessed slaves at the early age of eleven. Acquiring his father’s land, George and Martha Custis got hitched and settled at Mount Vernon. In spite of the fact that Washington would buy a lot more captives to chip away at his home, his mentality changed as he became more established. During the Revolution, as he and individual loyalists took a stab at freedom, Washington turned out to be progressively aware of the logical inconsistency between this battle and the arrangement of subjugation. In this paper I will talk about the life of Washington’s family and his slaves at Mount Vernon. During the seventeenth and eighteenth hundreds of years, asset bondage was a typical part of American culture; so normal truth be told, that in any event seven of our initial ten presidents, including George Washington, claimed slaves (Randall 23). These slaves were viewed as property with a similar lawful remaining as a pony or cart. Slaves couldn't lawfully possess property or get hitched and could be purchased, sold, or leased. They were given as blessings, handed down to companions and family members in wills, and even offered as lottery prizes. The frontier manor framework in early America was reliant upon the accessibility of bountiful work and George Washington’s Mount Vernon home was no special case. George Washington was naturally introduced to this general public, acquiring slaves from his dad at eleven years old. At the point when he and Martha Custis wedded in 1759, their joined slave-network numbered around fifty. By 1772, only two years before the Revolutionary War, Washington had bought an extra fifty slaves. It was during this War for Independence that his perspectives on subjugation started to change, in the end prompting his determination never to purchase or sell another person. During his administration, Washington secretly urged individuals from Congress to champi...

Leadership in organisations Essay Example | Topics and Well Written Essays - 2500 words

Administration in associations - Essay Example The previous make a significant commitment to the general public. Administration aptitudes are required in each field independent of the nature. Initiative in associations has been a subject of enthusiasm for some scientists and researchers in the course of the only remaining century. There is monstrous exploration that has gone into finding what characteristics separate the pioneers from the rest and why initiative is imperative to an organiztaion. Authoritative initiative is significant for an association. It is these pioneers who represent most of the accomplishment of the association. Regardless of the examination that has gone into hierarchical authority, there are different inquiries unanswered. This report is an exploration proposition for completing further examination in the recorded of authoritative administration. 1.1 Suitability of Researcher for the Research Leadership has consistently energized the analyst and understanding authority has transformed into an energy. The specialist has found out about the point strongly and has been motivated by the different pioneers, for example, Gandhi, Martin Luther King Jr., Winston Churchill, and so forth. The analyst has been stunned by these pioneers capacity to deserve admiration from the adherents and lead them to a superior life. The specialist might want to accept this open door to formally consider his/her energy through this exploration. The analyst has been following the advancements in the recorded preceding directing a scholastic exploration on the subject. 1.2 Research Question The adequacy and helpfulness of an exploration basically relies upon the profundity and exactness of an examination question. Examination question tends to the extent of the exploration. Exploration question attempts to discover responds to and for new inquiries concerning the examination subject for additional examination or examination (Lester, 1986). In a deductive methodology the analyst makes a supposition or hypothesis and afterward attempts to demonstrate their hypothesis with the assistance of the examination discoveries and information. Then again, in an inductive methodology the specialist utilizes useful discoveries and exploration results to determine a speculation. The examination question should be able and to the point. Examination question must not be excessively elaborative or excessively prohibitive. Too elaborative examination question would not be exceptionally helpful to drive the point and it would be a greater amount of a clarification than an inquiry. Too prohibitive exploration question probably won't spread the extent of the examination. The examination question must be planned so that it forces for an answer. Exploration question must not address any irrelevant issues and occupy from the center of the subject. Subsequently, the specialist must casing the examination question with part of care so that it centers around the center issue and forces for an answer. The motivation behind this examination is to contemplate authority in association and illuminate the subject. The exploration will be focused in seeing how initiative has an effect on the association. It tends to the well known inquiry of how pioneers and supervisors are unique. Despite the fact that there has been a great deal of discussion over the above inquiry, the specialist expects to get another measurement to the discussion. The different styles of administration will be tended to and concentrating further. Scientist is of the view that pioneers have characteristics of business people. A business visionary is unquestionably a pioneer who drives his organization or association to progress and more noteworthy statures. Be that as it may, what scientist

Princess and the Pea

In the fantasy, The Princess and the Pea, by Hans Christian Anderson, a Prince is looking for a Princess for her turn in marriage, however there are numerous â€Å"Princesses,† and he just needs to wed a genuine princess. In the work of this fantasy, there is a Prince who has voyage all around the globe looking for a genuine Princess to wed, however tragically every Princess he goes over isn't the genuine Princess he wants.The Prince at that point gets back, and one turbulent night, a worn out Princess appears at his entryway. For this situation, the actuating episode is the point at which the Princess appears at his entryway, this prompts the rising activity of the plot. In the rising activity of this fantasy, the Prince is confronted with the contention that this Princess is just another phony, and not what he is searching for. As a piece of the rising activity, the Prince’s Mother puts a solitary pea under twenty beddings, which the Princess dozes on later that eveni ng.This paves the way to the peak in light of the fact that the contention will be illuminated by the single pea under the Princess’s bed, and in the first part of the day the contention will be comprehended. The peak is arrived at when the Princess wakes toward the beginning of the day, and the Prince’s Mother asks her how she rested. This is the point at which the enthusiastic strain arrives at its pinnacle on the grounds that it is possible that she felt the pea and she is a genuine Princess, or she didn't, and the Prince would not have hitched her.The falling activity in this fantasies results when the Princess admits that she had a horrendous night, since she felt something wounding her whole body. By this point the contention is fathomed. The Prince and his Mother conclude that she is without a doubt a genuine Princess, and fit for his turn in marriage. In conclusion, the resolution is reached after the Prince’s choice to wed the Princess, they get hitched and â€Å"Live joyfully ever after. † This is the outcome since the sum total of what clashes have been settled, and the story has its last goals.

So Deeply To Be Reverenced, So Fair, Essay Example For Students

So Deeply To Be Reverenced, So Fair, Essay My woman is the point at which her grin presents, All stable of talking vacillates to a nearby And eyes which would view her don't dareOf acclaims sung of her she is aware,Yet clad in sweet lowliness she goesA marvel in which the world may share. Dante AlighieriSonet XXVI Lavita NuevaAt age nine, Dante was graced by the magnificence of Beatrice Portinari, and for a mind-blowing remainder, a significant number of his works depicted his extraordinary love for simply the idea of her which appeared to frequent him. Despite the fact that his relationship with her was distinctly from far off, inside his psyche, Beatrice enamored him as he accepted she was a wonder sent from paradise. Ladies have been depicted all around all through time. All the more frequently, ladies have depicted as a model of Eve, the confused temptress of Adam in the Bible. The draw of a lady is equivocal, a puzzle of the sexy persona that has enthralled numerous medieval scholars. Dante doesn't depict ladies as the shortcoming of all man, rather in his Comedia, Beatrice is the perfect magnificence and guide of his excursion into paradise. Without a doubt, Beatrice enthralled Dante enough for him to devote his Comedia to, and through his clear creative mind, he reproduces her as a wonderful soul who secures his definitive destiny as she is the most influencial character. Dante composed La Comedia in the period of strict commitment and dread of wrongdoing, which implies La Comedia as an extreme depiction of medieval idea. A definite tension of life following death was developed by the ascent of Christianity. What is a definitive sin? How can one apologize sin? What is the excursion of the great beyond? Unlimited inquiries clearly spooky the medieval brain, and Dante was most likely interested by the conceivable outcomes. Inside his interests was beatrice, who charmed Dante and conceivably supported his medieval psyche, and Dante was most likely intrigued by the potential outcomes. Inside his interests was Beatrice, who charmed Dante and conceivably supported his composition of La Comedia after her demise. My Soul-Such years had gone since last it sawthat woman and stood trembling in her presence,stupefied by the intensity of heavenly wonder now, by some force that shone from her abovethe reach and observer of my human eyes,felt the full authority of suffering adoration. Dante AlighieriLa ComediaCanto XXX PurgatorioThis is Dantes first sight of Beatrice in La Comedia. He has not seen her in a long time since her demise, yet at this first sight, he promptly feels his profound love for her. He dresses her in the shades of expectation, confidence and caritas, three awesome characteristics that he found in her natural nearness and furthermore here, on his approach to Paradiso. Beatrice as a lady was Dantes motivation, and considerably after her demise, he depicts her as his most celestial persona of flawlessness. In the medieval Christian brain, every single heavenly being, (for example, Beatrice) could add something extra to the genuine soul of a human man. It is hard to examine Dantes inspiration to compose La Comedia, however his depiction of Beatrice may have been an individual petition to her. In the event that Dante uncovered his charm of her spirit, his conviction that she was a supernatural occurrence sent from God, and his outright love that expended all his contemplations, perhaps she would permit him into her heart when he kicked the bucket and made his own excursion into paradise. Gracious woman in whom my expectation will ever soarand who my salvation endured evento set your feet upon Hells broken floorThrough your capacity and your greatness alonehave I perceived the integrity and the graceinherent in the things I have been appeared. .u88bef1880362dcff8d3763655412e945 , .u88bef1880362dcff8d3763655412e945 .postImageUrl , .u88bef1880362dcff8d3763655412e945 .focused content zone { min-tallness: 80px; position: relative; } .u88bef1880362dcff8d3763655412e945 , .u88bef1880362dcff8d3763655412e945:hover , .u88bef1880362dcff8d3763655412e945:visited , .u88bef1880362dcff8d3763655412e945:active { border:0!important; } .u88bef1880362dcff8d3763655412e945 .clearfix:after { content: ; show: table; clear: both; } .u88bef1880362dcff8d3763655412e945 { show: square; change: foundation shading 250ms; webkit-progress: foundation shading 250ms; width: 100%; haziness: 1; change: murkiness 250ms; webkit-progress: obscurity 250ms; foundation shading: #95A5A6; } .u88bef1880362dcff8d3763655412e945:active , .u88bef1880362dcff8d3763655412e945:hover { mistiness: 1; progress: darkness 250ms; webkit-progress: darkness 250ms; foundation shading: #2C3E50; } .u88bef1880362dcff8d3763655412e945 .focused content zone { width: 100%; position: relative; } .u88bef1880362dcff8d3763655412e945 .ctaText { fringe base: 0 strong #fff; shading: #2980B9; text dimension: 16px; textual style weight: striking; edge: 0; cushioning: 0; content enhancement: underline; } .u88bef1880362dcff8d3763655412e945 .postTitle { shading: #FFFFFF; text dimension: 16px; text style weight: 600; edge: 0; cushioning: 0; width: 100%; } .u88bef1880362dcff8d3763655412e945 .ctaButton { foundation shading: #7F8C8D!important; shading: #2980B9; outskirt: none; fringe range: 3px; box-shadow: none; text dimension: 14px; text style weight: intense; line-stature: 26px; moz-fringe span: 3px; content adjust: focus; content adornment: none; content shadow: none; width: 80px; min-stature: 80px; foundation: url(https://artscolumbia.org/wp-content/modules/intelly-related-posts/resources/pictures/basic arrow.png)no-rehash; position: total; right: 0; top: 0; } .u88bef1880362dcff8d3763655412e945:hover .ctaButton { foundation shading: #34495E!important; } .u88bef1880362dcff8d3763655 412e945 .focused content { show: table; stature: 80px; cushioning left: 18px; top: 0; } .u88bef1880362dcff8d3763655412e945-content { show: table-cell; edge: 0; cushioning: 0; cushioning right: 108px; position: relative; vertical-adjust: center; width: 100%; } .u88bef1880362dcff8d3763655412e945:after { content: ; show: square; clear: both; } READ: The Neandertals EssayDante AligheriLa ComediaCanto XXXI ParadisoThroughout his life, Dantes most significant works have been enlivened by his most extreme love for Beatrice. Dante generous expresses gratitude toward Beatrice for his comprehension of the perfect ethics in his Comedia. For an incredible duration, Dante had been enlivened by the negligible nearness of her magnificence and elegance on earth, and as he depicted her radiant persona in La Comedia. La Vita Nueva was a verse book gave exclusively to her, as La Comedia was his definitive vision and energy about her soul inside him. Nicole Felice Olson

Hamlet Act Two Essay Example for Free

Hamlet Act Two Essay Hamlet Act ll A significant character in the play Hamlet is Polonius. Polonius is frequently thought to be stupid, and neglectful. Be that as it may, Polonius is definitely not silly, and neglectful. Polonius is a man who is scholarly, and he gives direction to the individuals who need it. For instance, his recommendation to Reynaldo on how toâ monitor Laertess wild conduct is radiant and splendid. His recommendation to Opheliaâ about Hamlet, love, and fondness is exceptionally exact. Polonius is viewed as a bonehead to certain individuals, since Hamlet is causing it to appear that way, he needs to put Polonius down, and make Polonius appear to be a numb-skull. Hamlet is impolite to Polonius, and continually ridiculing him. At a certain point Hamlet calls Polonius a â€Å"fishmonger†. Hamlet at that point exacerbates his affront by wishing that Polonius were as genuine as a fishmonger, or, in other words that Polonius is lower than the most reduced. In spite of the fact that, Polonius is no such thing, another case of Polonius giving direction to the individuals who need it is when Laertes is trusting that his boat will leave, Polonius has a few minutes to tellâ him how to live well. His concise exhortation is adroit and parental. He advises Laertes to think beforeâ he acts, listen more than talk,â keep old buddies close yet dont worryâ about drinking pals. Dont get in battles, watch your cash, and deal with your appearance, things like that. Polonius is the sort to try to find reality all alone. He examines Hamlet to connect his franticness to love and selling out. He at that point looks to preliminary his speculations by testing Hamlets mental stability through a huge number of inquisitive inquiries. A stupid man doesn't do this. Maybe, Polonius was simply faking it, to make individuals imagine that he was absurd and moronic. Despite his intentions, Polonius can't be depicted as a basic character. Polonius has gotten a terrible notoriety, yet further profundity into his character uncovers that Polonius is to be sure a mind boggling character with a lot of insight.

Harvard Supplemental Essay Topics For Students

Harvard Supplemental Essay Topics For StudentsHarvard's MA dissertation writing sample has a great number of supplemental essay topics for students. This variety of essays are appropriate for all academic levels and would be perfect for research and thought-provoking topics. Students interested in checking out the essay topics should look no further than this particular section of the Harvard course syllabus.Essay topics have the potential to be longer and more detailed than usual essays because they must not only express the ideas expressed in the paper, but they must be applicable to real-life situations. Because the main focus of these supplemental topics is to provide extra information and additional insight for the paper, they are perfect for those students who would like to broaden their skill sets as writers.Theses from various independent institutions may be longer than others because the materials are written for a larger audience. Theses from Ivy League schools are often wr itten in a much longer format because of the potential audience and the college's purpose for the research and writing project. College sophomores and juniors are likely to be interested in thinking about issues that will affect them in their future.Harvard's MA dissertation writing sample provides many supplemental essay topics for students of all academic levels. As stated above, this online resource allows students to look into different areas of interest and how they can apply the subject to their specific field of study. This allows students to take note of the importance of research in their daily lives and develop better analytical skills.Harvard's MA course allows students to research different subjects and apply their knowledge to written essay topics. Essays range from the more general in nature to the more specific in focus. This creates a better understanding of the student's area of focus and helps the student find opportunities to apply their subject matter.There are s everal different methods for submitting essay topics and short essay topics for publication purposes. By checking the Harvard course syllabus, students will have an idea of what will be required. While submitting essays to magazines or to universities for publication is encouraged, students should also include these supplemental topics in their own thesis to increase their chances of being published in their own field.As with all areas of study, college students should think critically and write from their experiences to give the best possible interpretation of a subject. Supplemental essay topics for Harvard are written by faculty members who are most familiar with the topic and the problem of the student. Many faculty members on this campus are already familiar with a specific topic or area of the curriculum, making it easier for them to write on this topic.Most colleges and universities accept supplemental essay topics for publication in their journals or publications, but since these are not typically published by mainstream publishing houses, they are normally at a higher price than other written materials. Theses for college students can be found online by following links to various online resources and by contacting individual colleges and universities.

Research findings analysis and interpretation - Free Essay Example

CHAPTER FOUR RESEARCH FINDINGS: ANALYSIS AND INTERPRETATION 4.1 INTRODUCTION This chapter attempts to analyse questionnaire findings regarding customer satisfaction with the two land transport companies involved in the present study: a publicly-owned company (referred to as Company A) and a privately-owned company (referred to as Company B). Satisfaction rates of customers of both companies are also compared against each other in Chapter Five to illustrate which company provides more satisfactory services to its customers. Seventy questionnaires were distributed to the passengers of Company A and sixty to the passengers of Company B. Fifty questionnaires were completed by passengers of each company and returned to the researcher. This gives response rates of 71.4% and 83.3%, respectively. These return rates are acceptable response rates. Passengers who declined to participates either they claimed that they were not interested in the survey, whereas some other claimed they did not have the time to complete the questionnaire. 4.2 FACTORS MOTIVATING CUSTOMERS TO DEAL WITH THE COMPANY A Responses to the factors that have motivated the customers of this company are presented in Table 4.1 and illustrated in Figures 4.1 to 4.3. Factors motivating customers are divided into three groups: Reliability and Customer Service (RCS) factors (eight factors), Convenience and Accessibility (CA) factors (nine factors) and On-Board Services (OBS) (five factors). Responses to the eighteen statements are illustrated in Table 4.1. To facilitate data analysis, responses to the Strongly Agree and Agree groups were combined and presented in Figures 4.1 to 4.3 as SA/A. Similarly, for the Disagree and Strongly Disagree groups were combined as DA/SDA. The No View responses (NV) were left as it is. Table 4.1 indicates that between 4% and 20.0% of responding passengers declined to express their views. This indicates their indifference to the questionnaire items. Table 4.1. Reasons for choosing to travel with Company A Variables SA A NV DA SDA CA Convenient reservation and ticketing 76.0 16.0 8.0 0.0 0.0 CA Prompt and accurate reservation and ticketing 44.0 40.0 16.0 0.0 0.0 CA Good checking-in service 44.0 44.0 12.0 0.0 0.0 CA Frequent journey programme 40.0 40.0 20.0 0.0 0.0 CA Convenient journey schedule 36.0 48.0 12.0 4.0 0.0 CA Seat allocation 28.0 56.0 16.0 0.0 0.0 RCS Courtesy of employees 28.0 56.0 16.0 0.0 0.0 RCS Employees willingness to help passengers 36.0 48.0 16.0 0.0 0.0 RCS Employees knowledge to answer passengers questions 40.0 48.0 8.0 4.0 0.0 RCS Passengers are given personal attention 44.0 40.0 8.0 4.0 4.0 RCS Neat appearance of employees 40.0 44.0 16.0 0.0 0.0 RCS Safety of Driving 44.0 44.0 8.0 0.0 4.0 RCS Sincere interest in solving problems 36.0 44.0 16.0 4.0 0.0 RCS On-time performance 36.0 48.0 16.0 0.0 0.0 OBS Seat comfort 40.0 40.0 12.0 8.0 0.0 OBS Meal service 48.0 32.0 8.0 12.0 0.0 OBS On-Board entertainment services 40.0 44.0 4.0 4.0 8.0 OBS Up-to-date coach and on-board facility 40.0 44.0 4.0 4.0 8.0 CA = Convenience and Accessibility RCS = Reliability and Customer Service OBS = On-Board Services 4.2.1 SATISFACTION WITH CONVENIENCE AND ACCESSIBILITY FACTORS Passengers (thereafter referred to as respondents) were asked to express their agreement or disagreement with the six items relating to convenience and accessibility factors: Convenient reservation and ticketing (Item No. 1), Prompt and accurate reservation and ticketing (Item No. 2), Good checking-in service ((Item No. 3), Frequent journey programme (Item No. 4), Convenient journey schedule (Item No. 5), and Seat allocation (Item No. 6) (see Table 4.1, Figure 4.1). Patterns of their responses are analysed below. It is noted in Table 4.1 and Figure 4.1 that 92.0% of the respondents were satisfied (strongly agreed/agreed, SA/A) with the reservation and ticketing procedures undertaken by the company (Item No. 1). Only a small minority of respondents showed their indifference to this item, whereas none of them disagreed with it. The majority of the respondents (88.0%) were satisfied (SA/A) with check in service (Item No. 3) (Table 4.1, Figure 4.1), and a minority (12.0%) did not ex press their views, but none of the respondents were dissatisfied with this service. In terms of prompt and accurate reservation and ticketing (Item No. 2), convenient journey schedule (Item No. 5), and seat allocation (Item No. 6) (Table 4.1, Figure 4.1), 84.0% of the respondents were satisfied with these three items, and only 4.0% of the respondents were dissatisfied with convenient journey schedule (Item No. 5). 4.2.2 SATISFACTION WITH RELIABILITY AND CUSTOMER SERVICE FACTORS Respondents were asked to indicate their rate of satisfaction/dissatisfaction with eight items concerning reliability and customer service factors. The majority of respondents (88% of the sample) indicated that they were satisfied with employees knowledge to answer passengers questions (Item No. 9), and with safety of driving (Item No. 12). Only 4.0% of the respondents were dissatisfied with these services and 8.0% of them indicated their indifference. With regard to courtesy of employees (Item No. 7), employees willingness to help passengers (Item No. 8), passengers are given personal attention (Item No. 10), Neat appearance of employees (Item No. 11) and on-time performance (Item No. 14), the majority of respondents were satisfied (SA/A) with these items. However, between 8.0% and 16.0% of the respondents expressed their indifference to these items, and only 4.0% to 8.0% of them were dissatisfied with some of these items, as indicated in Table 4.1 and Figure 4.2. With regar d to the item: sincere interest in solving problems (Item No. 13), 80.0% of the respondents were satisfied with it, and 16.0% of them expressed their indifference, whereas only 40.0% of them disagreed with it. 4.2.3 SATISFACTION WITH ON-BOARD SERVICE FACTORS Respondents were asked to indicate their rate of satisfaction/dissatisfaction with four items concerning on-board service factors. Table 4.2 and Figure 4.4 clearly show that 84.0% of the respondents were satisfied with on-board entertainment service (Item No. 17) and up-to-date coach and on-board facilities. However, 12.0% of them were dissatisfied and 4.0% expressed their indifference. Figure 4.3 also illustrates that 80.0% of the respondents were satisfied with the seat comfort (Item No. 15) and meal service (Item No. 16). However, 8.0% and 12.0% of the respondents were dissatisfied with Items No. 14 and 15, respectively, and 12.0% and 8.0% of them expressed their indifference with these two items, respectively. It can be noted that more respondents were dissatisfied with these four services than with the other items in other two dimensions. 4.3 FACTORS MOTIVATING CUSTOMERS TO DEAL WITH THE COMPANY B Responses to the factors that have motivated the customers of this company are presented in Table 4.21 and illustrated in Figures 4.4 to 4.4. Table 4.1 indicates that between 20% and 40.0% of the responding passengers declined to express their views. This indicates their indifference to the questionnaire items. 4.2.1 SATISFACTION WITH CONVENIENCE AND ACCESSIBILITY FACTORS Data presented in Table 4.2 and illustrated in Figure 4.4 show that 76.0% of the respondents were satisfied (strongly agreed/agreed, SA/A) with the reservation and ticketing procedures undertaken by the company (Item No. 1). However, the remaining 24.0% of the respondents expressed their indifference to this item, whereas none of them disagreed with it. Around two-thirds of the respondents (68.0%) were satisfied (SA/A) with prompt and accurate reservation and ticketing, whereas the remaining 32.0% of the respondents did not express their views, and none of the respondents were dissatisfied with this service (Table 4.2, Figure 4.4). With regard to the remaining four items (good checking-in service, Item No. 3; Frequent journey programme, Item No. 4; Convenient journey schedule, Item No. 5; seat allocation, Item No. 6), 60.0% of the respondents were satisfied with these services. The remaining 40.0% of the respondents either expressed their indifference to these items, or were dissatisfied with them (Table 4.2, Figure 4.4). Table 4.2. Reasons for choosing to travel with Company A Variables SA A NV DA SDA CA Convenient reservation and ticketing 36.0 40.0 24.0 0.0 0.0 CA Prompt and accurate reservation and ticketing 28.0 40.0 32.0 0.0 0.0 CA Good checking-in service 20.0 40.0 40.0 0.0 0.0 CA Frequent journey programme 16.0 44.0 32.0 8.0 0.0 CA Convenient journey schedule 20.0 40.0 32.0 4.0 4.0 CA Seat allocation 24.0 36.0 28.0 4.0 8.0 RCS Courtesy of employees 16.0 46.0 30.0 4.0 4.0 RCS Employees willingness to help passengers 20.0 42.0 26.0 8.0 4.0 RCS Employees knowledge to answer passengers questions 16.0 42.0 32.0 4.0 6.0 RCS Passengers are given personal attention 18.0 34.0 38.0 6.0 4.0 RCS Neat appearance of employees 20.0 44.0 20.0 8.0 8.0 RCS Safety of Driving 10.0 42.0 24.0 12.0 12.0 RCS Sincere interest in solving problems 12.0 40.0 32.0 12.0 4.0 RCS On-time performance 16.0 30.0 36.0 12.0 8.0 OBS Seat comfort 20.0 28.0 32.0 16.0 4.0 OBS Meal service 16.0 12.0 40.0 20.0 12.0 OBS On-Board entertainment services 12.0 24.0 44.0 12.0 8.0 OBS Up-to-date coach and on-board facility 16.0 44.0 24.0 4.0 12.0 CA = Convenience and Accessibility RCS = Reliability and Customer Service OBS = On-Board Services 4.3.2 SATISFACTION WITH RELIABILITY AND CUSTOMER SERVICE FACTORS Respondents were asked to indicate their rate of satisfaction/dissatisfaction with eight items concerning reliability and customer service factors. About two-thirds of the respondents (64.0% of the sample) indicated that they were satisfied with employees neat appearance (Item No. 11) (Table 4.2, Figure 4.5). One-fifth (20.0%) and 16.0% of the respondents expressed their indifference or dissatisfaction with this item. Most respondents (62.0% of the sample) were satisfied with the courtesy of the employees and employees willingness to help passengers. However, many of them either expressed their indifference, or were dissatisfied with these services. Less than three-fifths (58.0%) of the were satisfied with employees knowledge to answer passengers questions (Item No. 9), and 32.0% of them expressed their indifference and 10.0% of them were dissatisfied. Around half of the respondents (52.0% of the sample) were satisfied with passengers are given personal attention (item no. 10), safety of driving (item no. 13), and sincere interest in solving problems (item no. 14). The remaining half either expressed their indifference or, to a lesser extent, was dissatisfied with these items. However, only 46.0% of the respondents were satisfied with on time performance (Item No. 14), and the remaining 54.0% of them either expressed their indifference or were dissatisfied with this item. 4.3.3 SATISFACTION WITH ON-BOARD SERVICE FACTORS Respondents were asked to indicate their rate of satisfaction/dissatisfaction with the four items relating to onboard service factors (Item No. 18) (Table 4.2, Figure 4.6). Figure 4.6 indicated that about two-thirds of the respondents (68.0% of the respondents) were satisfied with up-to-date coaches and on-board facilities, whereas the remaining respondents either did not express their views (16.0% of the sample) or were dissatisfied with this item. Data presented in Table 4.2 and Figure 4.6 clearly indicate that less than half of the respondents were satisfied with seat comfort (Item No. 15) (48.0%), meal service (Item No. 16) (38.0%), and on-board entertainment services (item No. 17) (44.0%). The remaining respondents (62.0% to 52.0% of the sample) either did not express their view or were dissatisfied with these items. On the whole, it can be said that more respondents either showed their indifference to these three items (30.0% to 36.0% of the sample) or were dissatisfied with them (20.0% to 32.0% of the sample). 4.3 DEMOGRAPHIC CHARACTERISTICS OF RESPONDENTS The demographic characteristics of the respondents from both companies, Company A, and Company B are analysed and compared in this section. Figure 4.7 clearly demonstrates that the majority of respondents of both companies (88.0%) were young between 21 and 50 year old. This is not surprising given that these ages represent people who are more active and more mobile than in other age groups. Forty-six respondents (92.0% of the sample) of Company A were Libyan nationals and the remaining four (8.0% of the sample) were Arab nationals. As for Company B, all fifty passengers were Libyan nationals. In terms of gender, thirty (60.0% of the sample) of Company A respondents were males, and the remaining twenty (40.0% of the sample) were females. As for Company B, twenty-six respondents (52.0% of the sample) were males and the remaining twenty-four (48.0% of the sample) were females. It can be argued that females represented a high proportion of the total number of respondents. As r egards their income, Figure 4.8 clearly demonstrates that the majority of respondents of Company A (72.0% of the sample) and Company B (88.0% of the sample) were on the high salary scale of between Libyan Dinars (LD) 201 and over LD350. People with these high salaries, in the Libyan context, are those who can afford to travel more than lower paid people. With regard to their occupation, the majority of respondents of both companies were managers, employees of a company, or government employees (Figure 4.9). Respondents referring to themselves as professional or students were not represented in Company B sample. Most Company A respondents (60.0% of the sample) have been working for periods of 3 to more than 6 years, and 64.0% of Company B respondents were also working for that period of time. The remaining respondents have been working from less than one year to three years. As for their qualifications, Figure 4.10 indicates that the majority of respondents were highly qualifie d educationally. Most of the respondents of both companies held Diplomas and Bachelors Degrees. In the following chapter, the rate of satisfaction with the eighteen questionnaire items indicated by the respondents of Company A and Company B will be compared and contrasted against each other. Research conclusions will be drawn out and recommendations for both companies and for future research are also outlined in the following chapter. Figure 4.10. Distribution of respondents according to their qualifications.